Download the appTrain delayed?
Claim your money back.
- Money back from 30 minutes' delay, or from 15 minutes on the high-speed line (HSL)
- You get a notification as soon as you can claim
- Submit a claim with one tap
- Also works with a student travel product (studenten-OV)
How much do you get back?
Half your fare for a delay of 30 to 59 minutes. Your full fare for 60 minutes or more.
Half your fare for a delay of 15 to 29 minutes. Your full fare for 30 minutes or more. Applies to Intercity direct, Eurocity direct within the Netherlands and the Intercity Den Haag-Eindhoven.
You don't pay a fare, so you get a fixed amount: € 2.32 for a delay of 30 to 59 minutes and € 4.64 for 60 minutes or more.
You can claim up to 3 months back.
After you link your card, Treinmaat also fetches your earlier journeys. So don't wait too long.
How does Treinmaat work?
Link your travel card
Download the app and link your OV-chipkaart (the Dutch public transport card). Treinmaat fetches your train journeys automatically as soon as the data is available.
You get a notification automatically
Were you delayed and can you get money back? Then you get a notification on your phone. Tap once to submit the claim. For supported journeys, we do the rest.
Get your money
Claim approved? Then we transfer your refund to your account. You can see in the app what has been paid out.
Frequently asked questions
Can't find your question?
Get in touch
Had a delay? Don't leave your money behind.
Download the app and link your travel card. Treinmaat works out what you're entitled to.
